Last updated: 10 February 2026
"Supportive management and positive culture, but agency staffing and basic activities hold it back."
People's individual risks were managed in a safe way... People were kept safe. Staff were confident in protecting people from abuse. The provider learned from previous accidents and incidents... Arrangements were in place for the safe administration of medicines.
We observed there to be a positive and caring culture amongst staff at the service... The majority of staff told us they felt supported and able to share their views. Staff told us, 'I feel the manager is approachable and I can speak freely to her,' 'Everyone is quite happy and bubbly among the staff team.'
There were enough staff to support people. We reviewed rotas which showed that staffing was supported by agency workers.
Per 2019 comprehensive inspection: Staff told us they received regular training to give them the skills to meet people's needs. This included a thorough induction... Staff were supported to complete national qualifications in social care. Staff told us they had regular meetings with their line manager.
The majority of staff spoke positively about management. They felt well supported and they could talk to the management team at any time, feeling confident any concerns would be acted on promptly.
Per 2019 comprehensive inspection: People were supported to take part in a range of activities they enjoyed. There was a planned schedule of group and one to one activities... the service had established a gardening group... Staff organised regular trips out.
Staffing is adequate but uses agency workers to cover some shifts.
We reviewed rotas which showed that staffing was supported by agency workers.
No activities coordinator or specialist programmes, so the role is mostly routine care with basic group activities, gardening and trips.
Per 2019 comprehensive inspection: There was a planned schedule of group and one to one activities. Following feedback from people, the service had established a gardening group, led by the handy person... Staff organised regular trips out.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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