Last updated: 9 February 2026
"Supportive management and strong team culture, but staffing lacks long-term retention details and activities need a dedicated coordinator."
People were safe at the service as staff understood their roles in managing any possible safeguarding issues. The risks to people's safety were assessed and measures were in place to mitigate risks [...] processes in place to learn from incidents and accidents to reduce the risk of reoccurrence.
'We work good as a team, and provide really good care to people.' Another staff member said, 'Due to COVID-19 restrictions and isolation at times for people, we stepped up as a family unit.' [...] 'It's [the care home] got so much heart, staff are there because they love the place.'
Records showed adequate staffing was in place to meet people's needs. [...] Staffing levels met the needs of people, in line with the providers staffing tool. People told us there was enough staff.
Records showed staff competed a range of training [...] This included safeguarding, positive behaviour support, dementia, the Mental Capacity Act 2005 (MCA) and equality, diversity and human rights. [...] 'The training is really good, the external training provider gives us a full range of clinical courses'
People and staff told us the registered manager were approachable. [...] 'We have a wonderful [registered] manager, she listens, she always comes to say hello and says thank you.'
Relatives told us [...] 'They have a very good activities programme; they get them involved. [Family member] loves the singing and they sing with her. On her birthday they made banners and arranged an Abba sing along.' [...] a request was made for a knitting and sewing club.
Staff numbers are enough to cover needs, but no details on agency use or keeping staff long-term to make workloads easy.
Records showed adequate staffing was in place to meet people's needs. Staffing levels met the needs of people, in line with the providers staffing tool.
Activities include singing, themed events and hobbies like knitting, but no dedicated coordinator or specialist programmes to add variety beyond routine care.
'They have a very good activities programme; they get them involved. [Family member] loves the singing [...] Abba sing along.' [...] a request was made for a knitting and sewing club.
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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