Working at Osbourne Court
North Road, Bristol, BS34 8PE
Operated by Windmill Care Limited
58 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Strong management and supportive team culture, but staffing relies on agency workers and extra shifts while activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People were protected from the risk of avoidable harm... Staff had a good awareness of safeguarding... Risk assessments were reviewed regularly... Accident and incidents were reported, recorded and analysed with lessons learnt shared with staff to prevent reoccurrences.
Staff Culture
8/10
✓
Staff were enthusiastic and happy in their work. They felt supported within their roles. Staff described working together as a team... Comments included, 'It has been a difficult with COVID but the management team have supported me' and 'I have felt supported. Even though it was scary at times, COVID brought us closer as a team'.
Staffing Levels
6/10
✓
People and staff told us they felt the home had enough staff to keep people safe... agency staff were used when required. A member of staff told us, 'Staffing levels are good. We all try and pick up extra shifts when we can to help out and cover leave and sickness'.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Most staff received training to ensure they were competent in their roles. Training included... dementia care awareness... Staff were supported to obtain additional qualifications. These included level 2 and 3 diplomas in care as well as level 4 management training. Records confirmed supervisions and appraisals were being undertaken.
Management
8/10
✓
A healthcare professional told us, 'I visit a lot of homes and I would say this one is well managed and the best. When I visit here it is always well organised and the management and the staff are knowledgeable about each person'.
Programmes
6/10
✓
People were offered a range of activities during each day. The registered manager told us all of the staff took responsibility to plan activities within the home. This included entertainment, live singers, outings, animal therapy and daily activities.
Points to consider
Staffing is adequate but they use agency workers when needed and rely on staff covering extra shifts for leave and sickness.
We were told existing staff would be contacted to cover shifts in circumstances such as sickness and annual leave, and agency staff were used when required. A member of staff told us, 'Staffing levels are good. We all try and pick up extra shifts when we can to help out and cover leave and sickness'.
No dedicated activities coordinator so care staff handle planning alongside their duties, limiting specialist programmes.
The registered manager told us all of the staff took responsibility to plan activities within the home. This included entertainment, live singers, outings, animal therapy and daily activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews