Working at Osbourne Court
Park Drive, Baldock, SG7 6EN
Operated by Colleycare Limited
69 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Strong management support, comprehensive training and positive staff culture, although staffing occasionally feels stretched and activities lack variety."
Safety & Risk
7/10
✓
Staff knew how to recognise and report any concerns relating to abuse... Medicines management systems were in place... infection control was managed well... learning and actions from any incidents and accidents.
Staff Culture
8/10
✓
We spoke with 9 members of staff. Staff were positive about the service they provided, the management team and liked working there. All staff said they felt the provider, management and staff team put people first... enjoyed working there.
Staffing Levels
6/10
✓
People said there were enough staff to meet their needs... Staff told us there were enough of them to meet people’s needs... adequate staffing levels.
Training & Dev
8/10
✓
We reviewed the training matrix and saw training was completed and in date... comprehensive and relevant e-learning courses... practical competency-based training sessions... regular supervision... inspired their staff to complete apprenticeship pathways.
Management
8/10
✓
The management team were often walking around the home providing support and guidance. People, relatives and staff were positive about their presence, guidance and approach.
Programmes
6/10
✓
In communal areas people were involved in singing and a quiz. People had opportunities to get out and about and there were visiting entertainers... a member of the care team had appointed themselves as the nail care lead.
Points to consider
Staffing is adequate most of the time, but relatives say mostly enough which means it might feel stretched at times.
Relatives said they felt there were mostly enough staff, and staff were trained for their role.
Some basic activities like quizzes, singing, entertainers and garden chats, but one resident said not much interest in cards so role might lack variety.
A person told us, “I like to play cards but there is not much interest here.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews