Working at Osborne Lodge Rest Home
30 Osborne Road, New Milton, BH25 6AD
Operated by Vauxian Care Limited
34 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"People safe from harm with strong management support and a friendly atmosphere, although activities lack structure and staffing covers only basic needs."
Safety & Risk
8/10
✓
People were safeguarded from potential abuse by staff who were trained and a management team who acted should abuse be suspected. Accidents and incidents were recorded and reviewed, and learning taken from them to reduce the potential for a reoccurrence. Medicines were safely managed.
Staff Culture
7/10
✓
Staff members spoke respectfully to people and there was a friendly, family atmosphere in the service. People were clearly fond of staff members and we saw many friendly exchanges.
Staffing Levels
6/10
✓
We saw sufficient staff were deployed to meet the needs of people and call bells were answered promptly. Staff rotas showed that there were consistent numbers of staff deployed and that annual leave and staff sickness were covered.
Training & Dev
7/10
✓
Staff were encouraged to develop their skills and several staff were completing training leading to nationally recognised qualifications in health and social care.
Management
7/10
✓
There was a strong and consistent approach taken by the management team. The registered manager was supported by a deputy manager and there was additional support provided by a senior manager.
Programmes
5/10
!
Per 2019 comprehensive inspection: Whilst people told us they enjoyed the activities provided, these had for the last few months been on more of an ad hoc basis and no planned schedule of activities and events was in place at the time of our inspection.
Points to consider
The role is mostly routine personal care because there is no regular structured activities programme.
Per 2019 comprehensive inspection: these had for the last few months been on more of an ad hoc basis and no planned schedule of activities and events was in place at the time of our inspection.
Staff numbers are enough to meet basic needs but no evidence of spare time for unhurried personalised care.
We saw sufficient staff were deployed to meet the needs of people and call bells were answered promptly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews