Working at Osborne House

Only basic activities going on now and then, no dedicated coordinator or regular varied programme to make the job more interesting.

One relative told us, “People (residents) look well cared for generally and there is usually some kind of activity going on to keep them occupied and engaged.”

Gaps in risk assessments for things like choking risks and skin creams, and incomplete mental capacity paperwork.

Risk assessments relating to the health, safety and welfare of people were not always being completed or lacked sufficient detail. For example, people who had been assessed by speech and language therapist (SALT) (and are at risk of choking)

Quality audits and checks do not always spot problems like gaps in risk assessments and mental capacity paperwork.

The service had quality assurance and monitoring systems however, they were not always consistent in identifying shortfalls at the service. We found gaps in some assessments.