Working at Osborne Court
183 West Street, Bristol, BS3 3PX
Operated by Westin Care Limited
58 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Stable management and a happy, supported team deliver strong safety, but agency staff use means some residents prefer familiar carers."
Safety & Risk
8/10
✓
Risks were assessed and mitigated to keep people safe from abuse and avoidable harm. Accidents and incidents were reported, recorded and analysed with lessons learnt shared with staff to prevent recurrences.
Staff Culture
8/10
✓
Staff were enthusiastic and happy in their work. They felt supported within their roles. Staff described working together as a team.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs and keep them safe. Agency staff continued to support the home which were block booked in advance where possible.
Training & Dev
7/10
✓
The management team had invested in the staff by giving them opportunity's to undertake qualifications. Staff had been trained in safeguarding and assessed as competent in medicines management.
Management
7/10
✓
The registered manager, deputy and unit manager had been in post for over two years. This had helped to stabilise the home with a steadfast team of nurses and care staff employed.
Programmes
/10
✕
Points to consider
Staffing is adequate but the home still uses some agency staff, and one resident prefers care from familiar staff.
Agency staff continued to support the home which were block booked in advance where possible... 'I do not like agency staff caring for me. I ask for that I know'
Recruitment is ongoing to build the team alongside the stable core staff.
The registered manager had a rolling programme of recruitment to help increase the occupancy at a steady pace... 'I know the registered manager is trying to recruit more staff'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews