Working at Orsett House Retirement Home
Station Road, Stoke On Trent, ST12 9DQ
Operated by Orsett House Retirement Home Limited
49 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Strong leadership from a visible manager and supportive culture for staff, but busy staffing limits chats with residents and training stays basic."
Safety & Risk
7/10
✓
The provider had effective safeguarding systems in place. Staff knew how to recognise abuse and protect people from harm.
Staff Culture
7/10
✓
Staff felt well supported, telling us 'Ideas are listened to and supported.'
Staffing Levels
6/10
✓
People and relatives told us they thought there were enough staff on duty to meet people's needs and keep people safe.
Training & Dev
6/10
✓
The registered manager had a system in place to monitor and ensure that staff training was up to date and refresher training was completed.
Management
8/10
✓
The registered manager was visible and approachable and relatives and staff were happy with the way the service was being led.
Programmes
6/10
✓
There was an activities co-ordinator in post and records showed that people had taken part in a range of activities in groups and individually.
Points to consider
Staffing is enough to meet needs but staff get busy with tasks and can't always sit and chat with residents.
there were times during the day when staff were busy with carrying out tasks and did not always have time to sit and chat with people.
Only standard training like manual handling is mentioned, with no specialist courses or funded qualifications.
We saw that staff now had improved manual handling knowledge which they put into practice to ensure people were moved safely.
Activities have a coordinator and some variety but few were happening on the inspection day.
Although there were few activities organised on the day of inspection, people told us they were able to find plenty of things to do.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews