Last updated: 10 February 2026
"Meaningful personalised activities stand out, but no permanent manager, sloppy recruitment and big training gaps make it unstable."
The service was in breach of 4 legal regulations in relation to safeguarding service users from abuse and improper treatment, safe care and treatment; including management of risks, safe management of medicines
Some staff did not feel valued or supported, particularly following absence. There were also inconsistencies in the delivery of supervision, team meetings, and training
Staff files were incomplete or poorly maintained and did not include employment contracts. One staff member’s right-to-work documentation was found to be unclear or expired during this inspection
Staff had not received practical moving and handling training, or essential training in medicines, diabetes, and dysphagia
At the time of the inspection, there was no registered manager in post, however, an acting manager was in place
People shared that they took part in meaningful and personalised activities, such as gardening, music sessions, creative arts, holidays, and visiting places important to them
No permanent manager in place, so leadership and oversight are weak and unstable.
there was no registered manager in post, however, an acting manager was in place
Recruitment skips key checks like references and right to work papers, so you risk working with unsuitable staff.
Required information set out under the 2014 Regulations was missing from staff files, including interview records, references or evidence of conduct in previous employment... One staff member’s right-to-work documentation was found to be unclear or expired
Big gaps in basic training like medicines, moving people, and diabetes care leave staff unprepared for daily tasks.
Staff had not received practical moving and handling training, or essential training in medicines, diabetes, and dysphagia, despite supporting people with specific health needs
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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