Working at Orient St Adult Respite Unit
19 Orient Street, London, SE11 4SR
Operated by London Borough of Southwark
5 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Robust safety systems and effective staff training, but no registered manager and reliance on agency staff are drawbacks."
Safety & Risk
8/10
✓
Robust systems were in place to protect people from the risk of abuse and harm... Detailed and up to date risk assessments were in place... People were provided with safe support to receive their medicines... The management team recorded and analysed incidents, accidents and other events.
Staff Culture
6/10
✓
Staff spoke enthusiastically about changes at the service and one staff member said, "I have really got on board with the changes [registered manager] is making, I can see how we as a team are becoming more skilled and able to provide a better service for people."
Staffing Levels
5/10
!
The manager informed us the service had struggled with filling staff vacancies since the onset of the COVID-19 pandemic and were actively working towards recruiting new permanent staff. At the time of the inspection the service used regular agency staff who were given short-term contracts.
Training & Dev
7/10
✓
People with a learning disability and autistic people received care and support from staff who were provided with suitable evidence based training to effectively meet their needs. This included training in relation to intensive interaction, understanding autism, positive behaviour support, equality and diversity, human rights, mental health, Makaton and Tacpac.
Management
2/10
✕
At the time of our inspection there was no registered manager in post. The manager of the service was in the process of applying to CQC for registered manager status.
Programmes
6/10
✓
People benefitted from the stimulating facilities at the service and were supported to take part in activities of their choice in the local area. Facilities... including a welcoming and well-equipped sensory room, a bathroom with a sensory bath..., and a music themed room with features such as karaoke and a disco ball.
Points to consider
No permanent manager in post.
At the time of our inspection there was no registered manager in post. The manager of the service was in the process of applying to CQC for registered manager status.
Uses regular agency staff on short-term contracts to cover vacancies.
The manager informed us the service had struggled with filling staff vacancies since the onset of the COVID-19 pandemic and were actively working towards recruiting new permanent staff. At the time of the inspection the service used regular agency staff who were given short-term contracts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews