Last updated: 10 February 2026
"Staff feel supported by an approachable manager and enjoy the positive team culture, but weekend staffing lacks consistency and training is only standard."
2021 targeted inspection: Assured provider preventing infections, using PPE effectively, managing outbreaks; minor IPC shortfalls like laundry policy addressed promptly by registered manager
Per 2018 comprehensive inspection: Staff morale was good, staff told us they enjoyed working at Oriel Lodge and felt they delivered a good standard of care, 'we have lovely staff and work as a team'
Per 2018 comprehensive inspection: There were sufficient numbers of staff to keep people safe, staff told us there was enough of them
Per 2018 comprehensive inspection: Staff received training and supervision to ensure they had the skills and competence to support people
Per 2018 comprehensive inspection: Staff spoke positively about the registered manager, comments included '[Registered Manager's name] is approachable and I would talk to them if there were any concerns'
Per 2018 comprehensive inspection: Activities coordinator in post with varied programme including knitting group, arts and crafts, pet therapy dog, pen pal scheme with local school, community trips
Staff numbers are enough for unhurried care, but different staff cover weekends so less team consistency
Per 2018 comprehensive inspection: 'We get the same regular staff but can have different ones at weekends'
Only standard training and supervision mentioned, no specialist courses or funded qualifications
Per 2018 comprehensive inspection: 'Staff received training and supervision to ensure they had the skills and competence'
Varied activities run by coordinator, but no named specialist programmes or staff trained in therapeutic approaches
Per 2018 comprehensive inspection: Activities included knitting and natter, arts and crafts, pet therapy, pen pal scheme but no mention of staff therapeutic training
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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