Working at Oriel Care Home

Staff have gaps in mandatory training like falls prevention and dementia awareness.

21 staff had not completed falls training... 11 staff had not done Dementia awareness training.

Some staff do not know fire evacuation procedures and medication is not always recorded properly.

some staff we spoke with had not participated in an emergency evacuation drill. One staff member did not know where the assembly point was... staff were not always recording or monitoring the reasons for giving these medicines.

Managers did not spot problems like training gaps or delays in legal paperwork for restricting freedom.

Quality performance systems had failed to ensure staff were completing the provider's mandatory training within the designated timescales... Systems to monitor the service provided had not enabled the management team to ensure all applications for Deprivation of Liberty Safeguards (DoLS) were made in a timely way.