Working at Orford House Residential Care Home
Woodcote Park, Coulsdon, CR5 2XN
Operated by Friends of the Elderly
29 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Supportive leaders and positive culture with good training, but afternoon staffing shortages and limited activities hold it back."
Safety & Risk
7/10
✓
Staff safeguarded people from avoidable harm. Staff assessed risks to people’s safety and implemented management plans to minimise those risks. Staff managed medicines well and safe medicines management processes were in place.
Staff Culture
7/10
✓
Staff were complimentary about the management team. They found them to be open and accessible. A staff member said, 'Everyone seems to be accommodating and friendly.' Another staff member told us, 'The management team are really supportive. They will be there and listen to you.' There were regular team meetings where staff felt able to speak up.
Staffing Levels
5/10
!
Whilst we observed staff being present and available to support people, care staff reported that they found staffing levels in the afternoon were not sufficient due to the number of people that required support from two staff.
Training & Dev
7/10
✓
Staff completed training considered mandatory by the provider as well as additional training depending on the needs of people using the service. Staff were supported with their career development and able to undertake additional qualifications. Staff received regular supervision and annual appraisals.
Management
7/10
✓
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff were complimentary about the management team, saying 'The management team are really supportive. They will be there and listen to you.'
Programmes
4/10
!
Staff celebrated people’s talents and achievements. One person was a musician, and the provider purchased a keyboard so the person could continue to perform for people. Another person was a bird watcher... staff bought some bird books.
Points to consider
Care staff say afternoons feel stretched because there are not enough of them when lots of people need two carers at once.
care staff reported that they found staffing levels in the afternoon were not sufficient due to the number of people that required support from two staff.
No activities coordinator or regular group programme mentioned, just support for individual hobbies like music or bird watching.
One person was a musician, and the provider purchased a keyboard so the person could continue to perform for people. Another person was a bird watcher. The service is set in large grounds, and the staff bought some bird books so the person could mark down what they saw.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews