Working at Ordinary Life Project Association - 5 St Margaret's Gardens

A safeguarding issue had not been referred to the local council in a timely way which put people at further risk.

Staff told us that they did not feel they were adequately supported by the provider when working with 1 person who had specific support needs.

Staff told us there were not enough staff working to be able to ensure all people got the correct support.

The provider showed us training records which demonstrated that 1 member of staff had only attended 2 courses in the first 6 months of their employment, when asked the registered manager acknowledge that this was the case but they had put this member of staff on the rota to lone work regularly.

Staff told us that they did not feel they were adequately supported by the provider when working with 1 person who had specific support needs.

Most people told us they were not always able to do the things that were important to them.