Last updated: 10 February 2026
"Supportive culture and stable staff teams with strong safety practices, although training and activities lack specialist programmes."
People told us they felt safe. Staff received training on safeguarding adults and were knowledgeable. Risk assessments were in place. No incidents had occurred during the previous 12 months.
Staff spoke highly of the provider. 'OLPA is a good company; otherwise I wouldn't be here. They're very supportive of their staff.' The atmosphere was friendly, relaxed and welcoming.
There was a small team of staff, many of whom had worked at the service for several years. There was enough staff on duty to meet people's needs.
Staff were trained to carry out their roles. There was a training plan in place which highlighted when staff were due refresher training.
People spoke highly of the registered manager. '[They] help us. If we're concerned about anything we can go and talk to [registered manager] in the office.'
People had activity plans in place. One person said, 'I go swimming, go to the local church coffee mornings, go to clubs, I knit and chat and I go to the gym.'
Only standard refresher training and one-to-one meetings, no specialist courses or funded qualifications.
There was a training plan in place which highlighted when staff were due refresher training. Staff had regular one to one meetings with a line manager to provide support and identify learning needs.
Regular community activities like swimming and coffee mornings but no dedicated coordinator or specialist programmes.
People were supported to take part in activities of their choice. People had activity plans in place. One person said, 'I go swimming, go to the local church coffee mornings, go to clubs...'
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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