Last updated: 9 February 2026
"Staff feel valued with good management and strong safety practices, although regular agency staff and only basic training hold it back."
Risk assessments were in place... contained clear information about the support staff needed to provide... Staff demonstrated a good understanding. Medicines were securely stored... records fully completed... staff had received training... manager audited them each month.
Staff told us they felt listened to, valued and able to contribute to the running of the service. Staff were positive about the registered manager.
There were enough staff to meet people's needs safely. Staffing levels were sufficient to support people to take part in activities they enjoyed.
Per May 2019 comprehensive inspection: Staff had attended mandatory training including first aid, safeguarding, medicine competency, moving and handling; staff said training was good with opportunities for further qualifications.
Staff were positive about the registered manager and felt the service was well managed. Staff felt they were able to have open conversations with the registered manager and agree how to move the service forward.
People were supported to take part in a range of activities they had chosen. People were supported to plan one to one activities and some people attended a local day service. Staff supported people to plan holidays and attend other special events.
Staffing is adequate to keep care safe and support activities, but no details on stable team or minimal agency use.
There were enough staff to meet people's needs safely. Staffing levels were sufficient to support people to take part in activities they enjoyed. Per May 2019: There were staff vacancies and to maintain staffing levels, regular agency staff were used.
Only standard mandatory training like first aid and medicines, no specialist courses or funded qualifications.
Per May 2019 comprehensive inspection: Training records showed the provider had set mandatory training to include first aid, safeguarding, medicine competency, moving and handling.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp