Last updated: 10 February 2026
"Staff feel supported by an approachable manager with sufficient staffing and good training, but delayed safeguarding reports and limited activities hold it back."
We found there had been two recent safeguarding incidents which had not been submitted to the CQC. One of these had also not been reported to the local authority safeguarding team and the other one had an eight-day delay.
One staff member told us, 'We have a very good manager. They are very approachable. Since they have come here the home has changed a lot. We are working safely, a better environment, working style, team building and additional training.'
There were sufficient staff on duty to meet people's needs and manage risks which meant people did not have to wait for support.
Staff received an induction when they first started which included training, reading care plans and the opportunity to shadow staff in their role. Staff also met regularly with a supervisor or manager.
Staff told us they felt much happier since the registered manager had been in post and thought they were approachable, friendly and supportive.
On the day of the inspection, the activities co-ordinator was on long term absence, but the staff were observed to be interacting individually with people rather than holding group activities.
Safeguarding concerns were not always reported quickly to the regulator or local authority, leaving people at risk.
We found there had been two recent safeguarding incidents which had not been submitted to the CQC. One of these had also not been reported to the local authority safeguarding team and the other one had an eight-day delay.
No full activities programme because the coordinator is off long-term, so the role is mostly one-on-one chats and basic interests like gardening.
On the day of the inspection, the activities co-ordinator was on long term absence, but the staff were observed to be interacting individually with people rather than holding group activities.
Regular agency staff are used and recruitment missed checking full work history for some, so team stability is just okay.
The manager had ensured that employment checks had taken place including criminal record checks and references. However, employment history beyond five years had not always been sought.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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