Working at Orchid Lawns

Safeguarding concerns were not always reported quickly to the regulator or local authority, leaving people at risk.

We found there had been two recent safeguarding incidents which had not been submitted to the CQC. One of these had also not been reported to the local authority safeguarding team and the other one had an eight-day delay.

No full activities programme because the coordinator is off long-term, so the role is mostly one-on-one chats and basic interests like gardening.

On the day of the inspection, the activities co-ordinator was on long term absence, but the staff were observed to be interacting individually with people rather than holding group activities.

Regular agency staff are used and recruitment missed checking full work history for some, so team stability is just okay.

The manager had ensured that employment checks had taken place including criminal record checks and references. However, employment history beyond five years had not always been sought.