Working at Orchid House

Staff had a good understanding of how to safeguard vulnerable adults and the escalation routes for safeguarding concerns. Staff had a good understanding of managing risks for people and showed awareness of positive and managed risk-taking.

Staff were able to talk about how they supported people and appeared to know people well. Staff felt assured that management would deal with safeguarding incidents appropriately.

There were enough staff to meet people’s needs.

Staff had received training relating to dignity and respect. There was also evidence staff had completed additional training in least restrictive practices.

Leaders told us they had been working with staff to be clearer in their communication... Supervisions and team meetings evidenced discussions with staff about communicating with people respectfully.