Working at Orchid Care Home

Staff were trained in safeguarding and were confident about where to report any safeguarding concerns. Records showed the provider reported safeguarding incidents as required and used these to learn lessons.

Relatives said, 'they are always very cheerful, you never hear people moaning, they always can't do enough for you. And the staff seem happy, they are clearly working as a team, interacting, talking with each other and they help each other.'

Staff said, 'we have time for everything.' Routine audits were made of the service’s staffing dependency tool to ensure there were enough staff.

Staff said, 'the leadership team are supportive and approachable, they listen and try to help.' Leaders hold daily walk rounds and meetings with senior staff to maintain oversight.

The service responded to people’s requests for pet therapy by introducing a rabbit, goats, and ducks. Activities include day trips, swimming, cultural celebrations like Nepalese and Indian days, school visits, and AI technology for personalised programmes.