Working at Orchard View

Risks to people were fully assessed and well managed. People were supported to take positive risks... Risk assessments were very detailed. They were reviewed and updated swiftly when any changes were identified or when any incidents occurred. Robust processes that ensured accidents and incidents were thoroughly investigated.

We found an open ethos with a clear vision and values which were put into practice by staff, who were proud to work for the service and felt valued for their work. A very positive culture was demonstrated by the attitudes of staff and management when we talked with them.

There were sufficient staff to keep people safe... We received positive feedback about staffing levels and saw there were enough staff on duty to meet people's needs during the inspection. The provider invested in the learning and development of its staff, which benefited people through the maintenance of a stable, motivated and highly skilled staff team.

Staff completed a wide range of training courses including specialist training that was applicable to their roles. This included training in behaviour management called 'Positive Behaviour Support'. Staff felt valued and were encouraged to increase and develop their skills and knowledge.

The registered manager and deputy manager were visible and worked with them. One staff member told us, 'The [registered manager] is an excellent role model. They are very knowledgeable and have a lot of experience.'

The arrangements for social activities... were inventive and met people's individual needs. People had been supported to gain paid and voluntary work... Animal therapy was used... bucket list of activities... community partnerships like litter picking and intergenerational events.