Working at Orchard Manor Care Home

Governance is weak so risks and problems build up without being spotted or fixed early by leaders.

governance systems that had not identified or addressed these issues in a timely way

Staff numbers are okay but deployment is uneven so you get stretched during busy times with some agency covering.

staff deployment was not always consistent... not always enough staff available during busy periods... Sometimes it’s just agency

Safety processes have gaps like unclear medication instructions and poor infection control that put people at risk.

protocols for medicines prescribed on a ‘when required’ basis did not always provide clear guidance... poor infection control practices compromised safety