Working at Orchard Lodge

We found robust systems, processes and practices were followed and sustained effectively to safeguard people from situations in which they may experience harm. Risks to people's safety had been thoroughly assessed, monitored and managed.

Excellent team work was promoted and care staff were supported to speak out if they had any concerns about people not being treated in the right way. There were high levels of satisfaction across all staff groups.

Relatives and professionals confirmed there were always sufficient staff to meet their needs. This included accompanying people to their activities and health appointments. A relative said, 'The company operate an amazing timetabling, ensuring just the right amount of skilled staff are made readily available as required.'

Staff received a thorough induction process and had completed all the training required to support people safely. Staff received regular supervision and annual appraisals and were able to access further training and development opportunities in addition to their mandatory training.

Service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care.

The care planning recording system constantly analysed trends and gave recommendations through changes in timings of activities, nutrition, personal care routines and planned viewing of favourite DVD/TV programmes. Evidence reviewed following these recommendations showed a significant decrease in periods of anxiety and distress.