Working at Orchard Lodge Care Home

We were assured that the provider was using PPE effectively and safely, accessing testing for people and staff, admitting people safely, and promoting safety through hygiene practices (2021 infection control inspection).

Per 2019 comprehensive inspection: Staff told us that the manager was approachable and had an open-door policy if there were any concerns. Staff told us their views were encouraged and welcomed by the management team.

Per 2019 comprehensive inspection: Rotas showed there were enough staff and the manager told us there were no staff vacancies. Staff told us they felt there were enough staff on shift.

Per 2019 comprehensive inspection: The training matrix evidenced that the staff received the necessary training and we also saw refresher training had been arranged. Staff received an appropriate level of support through regular supervision.

Per 2019 comprehensive inspection: The registered manager was described as supportive and approachable. Staff told us that the manager was approachable and had an open-door policy.