Last updated: 9 February 2026
"Visible and approachable leaders foster an open culture where staff feel valued and supported, with a settled team and strong safety, although activities and programmes are weaker."
The service had a good track record on safety and managed accidents and incidents well. Staff recognised incidents and reported them appropriately. Managers... investigated incidents and shared lessons learned...
Staff felt valued and empowered through inclusion in the development of people's care to suggest improvements and question poor practice. There was a transparent and open and honest culture... Staff felt respected, supported and valued... 'There is an open-door policy.'
The service had enough staff, who knew the people. One staff member told us, 'Everyone who works here knows the home really well.' A family member told us, 'The staff team is very settled and that is a good thing.'
People received care... from trained staff and specialists able to meet their needs and wishes. Managers ensured that staff had relevant training, regular supervision and appraisal.
Leaders had the skills, knowledge and experience to perform their roles... They were visible in the service and approachable for people and staff. A staff member told us, 'I think what [registered manager's name] has done since she has been here has really turned it around.'
We saw people engaging in a range of activities, from celebrating a themed birthday party, tie-dying clothing, interactive reading and musical instruments. Staff told us how they had tried to be innovative with activities...
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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