Working at Orchard Lea

People were protected from harm and abuse as staff understood how to report any concerns. Risk assessments were completed and contained strategies to reduce potential harm. Medicines were safely managed.

The service promoted a positive and inclusive culture for people. People described a happy atmosphere. A staff member told us, "We have good professional support here. The training is good and all up to date".

Staff had enough time to deliver a good standard of care without rushing people. Unplanned sickness or other absences were usually covered by existing staff working extra shifts. Agency staff were used when necessary.

Staff received training and support needed to carry out their role effectively. Staff received training on subjects such as safeguarding, moving and handling, health and safety, infection control, and dementia care.

People using the service and relatives described the registered manager as approachable and all said they would feel confident to raise any issues or concerns. Comments included, "The manager and deputy are great leaders and their management spreads down the team."