Working at Orchard Lea
75 Bridgwater Road, Taunton, TA1 2DT
Operated by Crystal Care and Support Limited
6 bedsResidential homesHomecare agenciesSupported living
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported by involved leaders and enjoy the positive team culture, but basic activities without a coordinator and adequate staffing without stability hold it back."
Safety & Risk
7/10
✓
Medicines were stored and administered safely... People's care records contained detailed risk assessments which were individualised... Staff had been trained in safeguarding topics.
Staff Culture
8/10
✓
Staff told us they felt the service was well-led and they enjoyed working at the service... Comments from staff included, 'I really enjoy working here' and 'I really do feel part of the team.'
Staffing Levels
6/10
✓
People, staff and relatives confirmed the staffing levels were appropriate... Staff confirmed there were adequate staffing levels and... 'we have enough staff to do what's needed'
Training & Dev
7/10
✓
Staff felt they received the training they needed... Additional training was also sought... All care staff were required to obtain nationally recognised qualifications in care... regular supervision and appraisals.
Management
8/10
✓
The nominated individual... was visible in the service and got directly involved in caring for people in the home... Staff told us they felt supported by the management team.
Programmes
4/10
!
Activities at the home and in the community were based on what people wanted... The sessions included being part of community groups, shopping and visiting relatives.
Points to consider
No activities coordinator or special creative programmes, just basic outings like shopping and seeing relatives.
The sessions included being part of community groups, shopping and visiting relatives.
Staffing is adequate but nothing special, no details on stable team or low agency use.
Staff confirmed there were adequate staffing levels... 'we have enough staff to do what's needed'
Registered manager on maternity leave so deputy arrangements in place, might affect consistent oversight.
There was a registered manager in post who was on maternity leave so the registered provider's nominated individual... was in charge.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews