Working at Orchard House Nursing Home
16-18 Riley Crescent, Wolverhampton, WV3 7DS
Operated by First Care Services Limited
73 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by management in a positive culture with strong safety, but staffing lacks good retention and training is mostly basic."
Safety & Risk
7/10
✓
There were safeguarding procedures in place that were understood and followed by staff. Risks to people were assessed and reviewed. Medicines were managed in a safe way.
Staff Culture
7/10
✓
People felt happy living in the home and staff felt supported and listened to.
Staffing Levels
6/10
✓
There were enough staff available to support people. We saw staff were available for people when they needed support.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff told us they felt supported by the nursing and management team and received the training they required to meet people's needs. New staff received an induction to their role.
Management
7/10
✓
Staff felt supported by the management team. They told us they had the opportunity raise concerns by attending staff meetings and supervisions with the care manager.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was a programme of activities supported by an activity coordinator who had consulted with people about how they would like to spend their time.
Points to consider
Staff numbers are enough to get the job done, but no details on low staff turnover or minimal agency use.
There were enough staff available to support people. We saw staff were available for people when they needed support.
Training covers basics like induction, shadowing, and supervisions, but no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: New staff received an induction to their role. One staff member said, 'I had a three-day induction, the training was good, the e-learning was great. I shadowed shifts'. Nursing staff told us they received regular clinical supervision.
There is a regular activities programme with a coordinator and outings, but no specialist or innovative approaches mentioned.
Per 2019 comprehensive inspection: There was a programme of activities supported by an activity coordinator who had consulted with people about how they would like to spend their time.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews