Working at Orchard House Nursing Home
35 Hallmead Road, Sutton, SM1 1RD
Operated by Sutton Nursing Homes Limited
44 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Good training and career support in a positive culture, but managers not analysing accidents for patterns and mixed staffing feedback are drawbacks."
Safety & Risk
7/10
✓
Staff supported people to stay safe. There were systems in place to ensure people were protected from avoidable harm... People were supported with their medicines as prescribed and safe medicines management was in place.
Staff Culture
6/10
✓
There was a positive and open culture at the service... A staff member said, 'The manager is always open. She will listen and take things on board.'
Staffing Levels
5/10
!
We received mixed feedback from people and relatives about staffing levels. One relative told us, 'There are plenty of staff, they check in on [their relative] a lot.' Whereas another relative told us, 'The staff are flat out all of the time.'
Training & Dev
7/10
✓
There was a regular programme of training and staff were encouraged to complete regular refresher courses to ensure their skills and knowledge were up to date with best practice. Staff were also supported to develop and progress in their careers.
Management
4/10
!
whilst the provider was recording incidents and accidents, they were not analysing these to identify trends and patterns.
Programmes
/10
✕
Points to consider
Managers record accidents but do not analyse them to spot patterns and make improvements.
whilst the provider was recording incidents and accidents, they were not analysing these to identify trends and patterns.
Staff numbers are adequate but get mixed reviews, with some relatives saying staff are always flat out.
We received mixed feedback from people and relatives about staffing levels... 'The staff are flat out all of the time.' A person said, 'They could do with more staff but the ones here are brilliant.'
There is no formal tool to check staffing needs based on residents' dependencies.
Systems were in place to review staffing requirements, however, we found these too required improvement. The registered manager reviewed people's individual dependency needs, however, this information was not collated in a formal dependency tool
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews