Working at Orchard House Nursing Home

Staff say they are short staffed in the afternoons and at night now more people need nursing care and two staff to help them.

Staff told us, 'We lose a staff member in the afternoon... There aren’t enough staff at night, just 2 care staff and an RN... there are people who need 2 staff for care, so if we had an emergency, it would be really unsafe.'

Some care plans and risk plans are not fully up to date or detailed enough for staff to manage everyone's risks properly.

not all were up to date, person centred, and some lacked specific detail to manage risk. This had also been identified by the manager in December 2024.

Only basic activities run by one activities person, so the job is mostly routine personal care without much variety or creativity.

Relatives told us,' Activities are very good here, the activity person is lovely and engaging, some people do not actively join in.' We spoke to one person who... they were bored.