Last updated: 9 February 2026
"Strong management support and staff feeling valued, but limited activities and poor staff deployment during the COVID outbreak hold it back."
We had concerns around staff deployment in the home during the outbreak. The provider did not have designated staff teams to support people who had tested positive for COVID-19 and for those who had tested negative for COVID-19.
Per 2018 comprehensive inspection: Staff told us they felt valued and supported by both the registered manager and deputy manager and confirmed they received regular supervision.
Per 2018 comprehensive inspection: there were sufficient staff deployed to keep people safe and meet their needs.
Per 2018 comprehensive inspection: Individual training records we saw showed staff were up to date with their essential training in topics such as moving and handling, infection control and dementia awareness.
Staff were supported by a strong management team, there was always someone available in the home.
Per 2018 comprehensive inspection: We received mixed views from people and their relatives regarding the activities provided.
Basic activities like group outings but too few one-on-one sessions, leaving the role mostly routine personal care.
We received mixed views from people and their relatives regarding the activities provided... Other people did not think there was very much to do... very few one to one activities and my family member can't join in as part of a group.
Staff deployment issues during COVID outbreak meant no separate teams for residents with and without COVID, risking cross-infection.
We had concerns around staff deployment in the home during the outbreak. The provider did not have designated staff teams to support people who had tested positive for COVID-19 and for those who had tested negative for COVID-19.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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