Working at Orchard House

People were safeguarded from abuse and avoidable harm. When things went wrong there was a strong emphasis on reflecting on what lessons could be learnt and improvements made.

There was an exceptionally positive, open and inclusive culture at the service. Staff were dedicated and caring and treated people with kindness, compassion and respect, which clearly had a positive effect on people.

The provider ensured there were sufficient numbers of suitable staff. The service had enough staff, including for one-to-one support for people to take part in activities and visits when they wanted. Staff turnover was lowered.

There was a strong emphasis on developing staff skills and knowledge. Staff were provided with a supportive environment to learn and gain further qualifications which meant people benefitted from a highly trained workforce. We met staff who had recently completed their Nurse Associate qualification.

The management team worked exceptionally hard and had established a service with a strong visible person-centred culture. Staff commented how they use the walk about to highlight how people had improved and gained independence.

The provider had won a Nursing Times award in 2022 for creating a 'Weight management programme for adults with acquired brain injury'. This had a positive impact on people's weight, health and well-being.