Last updated: 9 February 2026
"Staff feel valued and listened to with robust safety processes, but basic activities and training hold it back."
Processes and procedures relating to the management and monitoring of falls were robust. Risk assessments were thorough, reviewed regularly and when any change to people's health and well-being was identified.
Staff told us they were encouraged to share their views either through a meeting with their manager, team meeting or informally. All the staff we spoke with said the registered manager listened and valued them.
All staff we spoke with said they had enough time and were not pressured to complete their roles. One told us, 'I don't have to rush when I am supporting people. We generally have time to sit and talk with people too.'
The registered manager ensured staff received the training required for their role and timely refresher courses to ensure learning was up to date and in line with best practice.
The registered manager was a visible presence in the service. People, visitors and staff were able to approach them, and they were responsive to their questions and queries.
Per 2020 comprehensive inspection: People had regular access and opportunities to engage in meaningful activities. This included activities they could participate in a group and one to one time with staff.
Basic group and one-to-one activities, no mention of an activities coordinator or special projects to make work more interesting.
Per 2020 comprehensive inspection: People had regular access and opportunities to engage in meaningful activities. This included activities they could participate in a group and one to one time with staff.
Just the basic training needed for the job plus refreshers, no extra specialist training or help with qualifications.
The registered manager ensured staff received the training required for their role and timely refresher courses to ensure learning was up to date and in line with best practice.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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