Working at Orchard House
Underdown Lane, Herne Bay, CT6 5UD
Operated by HMT Care Limited
15 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Staff receive strong training with regular supervision and feel supported in an open culture, but no registered manager and basic activities hold it back."
Safety & Risk
7/10
✓
Potential risks to people's health and welfare had been assessed and staff were provided with guidance to mitigate the risks. Accidents and incidents were analysed to identify patterns and trends with action taken to prevent them happening again. The manager worked with the local safeguarding authority when concerns were raised to keep people safe.
Staff Culture
6/10
✓
Staff told us, they felt supported and involved in their development... There was an open culture within the service.
Staffing Levels
5/10
!
People, relatives and staff told us there were enough staff to meet their needs... Any gaps in the staffing numbers were covered by staff or regular agency staff who knew people well.
Training & Dev
7/10
✓
Staff received training appropriate to their role... When appropriate staff had received training to support people's specific needs such as insulin administration, medicines and vocational qualifications... Staff also received training to understand how to support people living with Huntingdon's disease... Staff received regular supervision and appraisals.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
4/10
!
People told us they were supported to take part in activities they enjoyed. We observed staff spending time playing video games with one person... Staff were starting to plan trips again, including a caravan holiday this summer.
Points to consider
No permanent manager in place, the one from another home is only acting and has just applied to register here.
At the time of our inspection there was not a registered manager in post. The previous registered manager had left their post in January 2022. The service is now being managed by the registered manager of the provider's other service. The manager had started their registered manager application for Orchard House at the time of the inspection.
Staffing is adequate but gaps get covered by regular agency workers.
The provider continues to actively recruit staff. Any gaps in the staffing numbers were covered by staff or regular agency staff who knew people well.
Only basic activities like video games and planned trips, no activities coordinator or regular programme to make the role more varied.
People told us they were supported to take part in activities they enjoyed. We observed staff spending time playing video games with one person... Staff were starting to plan trips again, including a caravan holiday this summer.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews