Last updated: 9 February 2026
"Staff receive regular training and supervision in an open culture, but activities are basic and past medication errors need addressing."
2020 targeted inspection: Clear assurance on infection control, PPE, testing and policies; Per 2018: Risk assessments and safeguarding knowledge good, but some medicines errors and minor hand hygiene issues identified.
Per 2018 comprehensive inspection: There was an open and transparent culture where staff felt able to raise issues and confident they would be listened to.
Per 2018 comprehensive inspection: There were sufficient numbers of staff to meet people's needs and answer call bells promptly.
Per 2018 comprehensive inspection: Staff were positive about training, received regular supervision, and were supported for NVQs and Care Certificate; 2020: well trained early in pandemic with daily on-job training.
Per 2018 comprehensive inspection: The manager was well supported by senior staff within the organisation and had clear ideas about improvements.
Per 2018 comprehensive inspection: There were some organised activities such as art club, gardening, and occasional visits from an activities organisation.
Just some basic activities like art club and gardening with occasional visitors, so the role might feel mostly routine personal care and rehab support.
There were some organised activities available for people to take part in if they wished to do so. This included an art club for example. Some people also took part in gardening activities in the grounds of the service. Some outside organisations visited the service occasionally
Staff numbers are enough to keep up with calls, but no word on long-term staff staying or low use of agency workers.
There were sufficient numbers of staff to ensure people were well supported and could answer call bells promptly.
Some medication errors happened in the past and got reported to the council, even with plans to fix them.
The manager had identified some issues with medicines administration and had plans in place to address them. These errors had been reported to the local authority.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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