Last updated: 9 February 2026
"Visible hands-on managers, strong staff training and supervision, and a positive culture, although staff retention lacks detail and activities miss specialist training."
People felt safe... Staff received training and regular updates about safeguarding... Risks... were completed and regularly reviewed... Medicines were safely managed
There was a positive, open culture at the service, people and staff were happy to speak with us
There were sufficient staff deployed to meet the needs of people living at the location. There had been an increase in staffing to reflect the complex needs
Staff were well supported through supervision and a comprehensive package of induction and ongoing training. Staff were encouraged to complete courses that lead to qualifications
The registered manager and deputy manager were visible throughout the service. They would assist with care provision and at lunch times and were accessible to people and relatives
There was a busy activities programme... 'Oomph' exercise session... cake decorating... 'Hortic' therapy (using gardening activities)
Staffing levels are enough to meet needs but no details on low staff turnover or avoiding agency workers
There were sufficient staff deployed to meet the needs of people living at the location
Activities programme has variety like themed exercise and gardening but lacks specialist named approaches or staff training in therapies
There was a busy activities programme... 'Oomph' exercise session... 'Hortic' therapy
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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