Working at Orchard End

Staff received training in, and understood, their responsibility to protect people from harm and abuse. The risks to people had been assessed, reviewed and plans were in place to manage these. People received their medicines safely and as prescribed from trained staff.

People's relatives and staff confirmed the staffing levels maintained at the service meant people's individual needs and requirements could be met safely. Any staff shortages were covered through voluntary staff overtime, or the use of relief and agency staff who knew people well.

Following induction, staff participated in a rolling programme of training, which reflected their duties and responsibilities and people's individual care and support needs. One staff member described how their Makaton training had improved their ability to communicate with the people who lived at the home.

People had support to participate in a range of social and recreational activities that reflected their known interests and preferences. These included swimming, horse-riding, attendance at social clubs, meals and drinks out, bowling and day trips to places of interest.