Working at Orchard Court Residential Home Limited

People were safeguarded from abuse and harm. Accidents and incidents were monitored. Robust recruitment processes were in place. One minor error on one person's MAR was corrected during the inspection.

Staff told us they loved working at the service. One said, 'I love it here. It is not like coming to work. I am coming to see my second family.' Staff felt respected, included and valued.

There were enough staff provided to meet people's needs. Staffing levels were monitored by the registered manager. Staff told us they all worked as a team and covered sickness and staff holidays.

Staff were provided with training, supervision and a yearly appraisal. Mandatory training such as dementia care was provided on an ongoing basis. Staff who achieved NVQ level five received a £500 bonus.

The registered manager was passionate about their role. They excelled at creating an inclusive environment which strongly encouraged people living at the service, their relatives and staff to feel involved.

Staff passionate about meaningful activities: sourced war medal presented in uniform, hedgehog house won competition, monthly special days, pyjamas for night staff with dementia residents, community nursery visits.