Last updated: 10 February 2026
"Staff feel supported and valued with good activities and safety, but new management bedding in improvements and basic training hold it back."
2022 inspection: Assured on testing, PPE, vaccination, policy; prompt fixes to minor laundry issues and staff COVID risk assessments.
Per 2019 inspection: Staff felt supported and valued by the registered manager, communications improved, felt more involved in decisions.
Per 2019 inspection: Records showed staffing levels were consistently maintained with contingency plans; 2022: measures to mitigate COVID-19 related staff pressures.
Per 2019 inspection: Staff had received induction and training, provider scheduled comprehensive training package and supervisions for all staff.
Per 2019 inspection: The registered manager had been in post for six weeks, new management team making improvements which needed time to become embedded.
Per 2019 inspection: Activities coordinator in place offering entertainment, saxophone player, choir, dominoes, cards, outdoor area access.
New permanent manager only been in post six weeks, so improvements still bedding in.
The registered manager had been in post for six weeks at the time of our inspection.
Only standard induction, basic training and scheduled supervisions, no specialist courses or funded qualifications.
Staff had received an induction and training before working alone unsupervised. The provider had scheduled a comprehensive training package to update staff's skills and knowledge.
Adequate staffing with backup plans, but COVID caused staff pressures.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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