Working at Orchard Cottage

There were systems in place to protect people from the risk of abuse. Staff attended training in safeguarding... Risk assessments were in place to safely monitor and manage risks to people. Medicines were managed safely.

The culture of the service was friendly, open and transparent where people's and staff voices were listened to... Staff spoke highly about the registered and deputy manager and felt supported within their roles. Staff said, 'Honestly, the managers are so approachable.'

Staff had appropriate induction, training, skills and experience to support people effectively. Inductions and training were specific to each person and their needs... such as in British sign language. Staff told us, 'Yes, we have a lot of training, always have refresher training and online training.'

The registered manager, deputy manager and provider were visible and supportive to both people and staff. Staff spoke highly about the registered and deputy manager and felt supported within their roles.

The service had their own positive behaviour support team who were dedicated to achieve good outcomes for people. Activities were individualised and meaningful to people, excellent outcomes were achieved to prevent social isolation. People encouraged to participate in activities... such as trips to London on the train, crazy golf and the beach.