Working at Orchard Close Care Home
28 Westfield Avenue, Hayling Island, PO11 9AG
Operated by Hampshire County Council
10 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel valued and supported by strong management and positive culture, but basic activities without a dedicated coordinator and standard training are weaknesses."
Safety & Risk
7/10
✓
There were systems and processes in place to protect people from harm, including how medicines were managed. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns.
Staff Culture
7/10
✓
A member of staff said 'It's a lovely place to work.' Another told us the management team were 'Good at responding to suggestions about new ways of working'.
Staffing Levels
6/10
✓
There were sufficient numbers of experienced staff to meet people's needs.
Training & Dev
6/10
✓
Staff were supported to gain relevant knowledge and skills through an on-going programme of training, supervision and appraisal.
Management
7/10
✓
Staff spoke positively about how the home was managed and told us they felt listened to and valued.
Programmes
5/10
!
Staff supported people to access the shops, local cafes, pubs, and restaurants, and also to attend local events including fetes, live music, car boot sales, and sports events on the seafront.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role involves mostly routine care plus basic outings.
Staff supported people to access the shops, local cafes, pubs, and restaurants, and also to attend local events including fetes, live music, car boot sales, and sports events on the seafront.
Only standard training and regular supervision, no specialist courses or funded qualifications for career growth.
The provider had introduced a new online system for monitoring the delivery of staff training. There were also folders within the service containing training certificates for individual staff, which demonstrated staff received relevant training and regular updates.
Staffing is adequate and tailored to needs but nothing special like low agency use or strong retention mentioned.
Staffing levels were calculated according to people's assessed needs at the time of their stay at Orchard Close and this was reflected in the staff rota.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews