Working at Orcadia

People were safeguarded from the risk of abuse. Staff were trained in safeguarding... Medicines were managed safely, and people received their medicines as prescribed... There was a system in place for recording accidents and incidents.

Staff felt valued, listened to and were actively engaged in giving feedback to improve the service... 'It's a very happy environment, its brilliant, we are really supported by management, and we all support each other'

There were enough staff to meet people's needs... the service benefitted from a long serving and established staff team... The team is very stable which in turn has a positive effect on people's lives.

Staff were supported to undertake qualifications in health and social care and records showed staff were up to date with their training... Staff received regular supervisions... and an annual appraisal.

The registered manager had instilled a positive and open culture at the service, which placed people at the centre of their care. Staff felt valued, listened to and were actively engaged in giving feedback to improve the service.