Working at Orangery Care Home

People had been safeguarded from the risk of abuse; staff understood both their role and duty to protect people. Processes were in place to ensure learning took place following incidents and improvements had been made.

There were sufficient, suitable staff to keep people safe. The service did not use agency staff but had their own bank staff available whom they called upon to cover sickness and annual leave.

Staff had received a suitable induction to their role, on-going training and supervision. Staff and management had been supported to undertake professional qualifications in social care.

The registered manager was visible and accessible to people within the service. Staff felt improvements had taken place to the quality of people's care under the leadership of the registered manager.

The two activities co-ordinators produced a monthly activities schedule for people. Activities took place daily, including weekends. These included reminiscence, exercises, visits from the hairdresser, painting, one to one activities, nail care, external entertainers and movies.