Working at Options Watermill House

Extensive systems were in place to reduce the risk of harm including medication which was managed well... Accidents and incidents continued to be fully reviewed, with prompt action taken and any learning cascaded to staff.

Staff spoke consistently and passionately about the service being a good place to work and described working together as a team... I love working here, it is so calm and welcoming.

Staff were deployed in sufficient numbers to meet people’s needs in line with the agreed packages of care. New rotas were introduced to provide more continuity of care.

Staff completed all the relevant mandatory training but also had access to specialist training in autism, epilepsy, and accredited training in positive and proactive care in a caring environment.

Staff spoke consistently... describing the registered manager as very approachable, available, and supportive and that people were at the heart of the service.

Facilities include a sports hall, an activity barn, a woodland area, sensory room, computer room, external gardening, hydrotherapy pool and specialist outdoor activity equipment.