Working at Ontario Court

Staff understood their safeguarding training, applied their knowledge to keep people safe... Risks were identified and we found they were managed well... Staff administered and managed people's medicines safely.

Staff told us they got the support they needed including guidance from health professionals, had regular supervisions, and had competency assessments to ensure they were effective in their roles. One staff member said they felt valued.

The service had enough appropriately skilled staff to meet people's needs and keep them safe. One staff member told us, 'There's always enough staff. We do use agency but these are always the same consistent staff.'

Staff received training in areas relevant to their roles, such as autism, communication skills, positive behavioural support (PBS), medicines administration, individual training based on the person, and a range of health conditions.

Staff supported people with a wide and varied range of options for pastimes, hobbies, interests, exercise and independent living skills. For example... go cycling... arts and craft skills and being pampered.