Working at Oliver House
33 Oliver Road, Ilkeston, DE7 4JY
Operated by Oliver House (Kirk Hallam) Ltd
26 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Strong leadership and positive culture, but staffing lacks retention details and training is only basic."
Safety & Risk
7/10
✓
Medicines were now safely managed. Risk assessments were up to date... Accidents and incidents were reviewed and analysed so lessons could be learned... The registered manager completed a monthly analysis of accidents and incidents.
Staff Culture
8/10
✓
There was a positive and open culture at the service. Staff enjoyed their jobs and were motivated... 'At Oliver House we all get on as a team, we do it for people'.
Staffing Levels
6/10
✓
The provider ensured there were sufficient numbers of suitable staff... People and relatives felt there were enough staff... staff were not rushed and people's requests for support were responded to promptly.
Training & Dev
6/10
✓
Training records showed staff were up to date with mandatory training... They received ongoing support in the form of supervisions, competency checks and observations of practice.
Management
8/10
✓
The registered manager was available, consistent and led by example. Positive feedback was received from people, relatives, staff and professionals in regard to the registered manager.
Programmes
6/10
✓
A comprehensive activity programme was in place... An activities co-ordinator was in post and provided group and one-to-one activities. This included trips out, such as the local fair, gym or garden centre.
Points to consider
Staffing is adequate with enough staff on shift, but no info on low staff turnover or minimal agency use.
The provider ensured there were sufficient numbers of suitable staff... People and relatives felt there were enough staff.
Only standard mandatory training plus supervisions, no specialist courses or funded qualifications.
Training records showed staff were up to date with mandatory training... received ongoing support in the form of supervisions, competency checks.
Activities programme has a coordinator and outings, but no specialist therapies or innovative projects.
A comprehensive activity programme was in place which took into consideration people's needs and choices. This included trips out, such as the local fair, gym or garden centre.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews