Last updated: 10 February 2026
"Approachable management and good training support staff, but medicines safety issues and stretched staffing hold it back."
Clear and accurate records were not always being kept of medicines administered by staff. Guidance in relation to 'as required' medicines needed to be clearer... Storage for temperature sensitive medicines required improvement.
Staff were positive about ways in which the service was managed and the support received from the management team. There was an open team work culture and staff told us they enjoyed their work.
Staffing levels needed to be reviewed to take account of people's changing needs. A staff member said, 'It's been demanding lately, two staff have left so we are covering shifts.'
Systems were in place to ensure that staff were provided with training and support... Staff received training in areas such as safeguarding, moving and handling, Mental Capacity Act... specific mental health conditions.
The registered manager was described as approachable and part of the team; they promoted the values of the service and we saw that they led by example.
Activity provision was provided by staff working in the service. However, some feedback suggested this was not always meeting the individual or specialist needs of people on a day to day basis.
Medication records have errors like illegible signatures and wrong stock counts, and no proper fridge for cold medicines.
we found two MAR charts where it was not always clear who had signed... two stock checks were incorrect... there was not a designated fridge for temperature sensitive medicines.
Staffing gets stretched with recent leavers covering shifts, leading to rearranged appointments.
Staffing levels required review to ensure people's health and social needs were met... two experienced staff had recently left the service, and they had recruited two more staff but were awaiting recruitment checks.
Activities are basic like arts, crafts and occasional trips but often don't meet everyone's needs or get cancelled due to staffing.
some feedback suggested that this was not always meeting the individual needs of all people on a day to day basis... Things get cancelled at short notice.
AI Generated
Last inspected: November 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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