Working at Oliver Court

Medication records have errors like illegible signatures and wrong stock counts, and no proper fridge for cold medicines.

we found two MAR charts where it was not always clear who had signed... two stock checks were incorrect... there was not a designated fridge for temperature sensitive medicines.

Staffing gets stretched with recent leavers covering shifts, leading to rearranged appointments.

Staffing levels required review to ensure people's health and social needs were met... two experienced staff had recently left the service, and they had recruited two more staff but were awaiting recruitment checks.

Activities are basic like arts, crafts and occasional trips but often don't meet everyone's needs or get cancelled due to staffing.

some feedback suggested that this was not always meeting the individual needs of all people on a day to day basis... Things get cancelled at short notice.