Working at Olive House
Olive Avenue, Norwich, NR15 1PF
Operated by Healthcare Homes Group Limited
45 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Safe care with consistent staffing and positive feedback from staff and relatives, but no registered manager yet and only basic activities."
Safety & Risk
7/10
✓
People received prescribed medication safely. Staff had a proactive approach in ensuring people maintained their independence where possible. Risks were assessed, monitored, and regularly reviewed.
Staff Culture
6/10
✓
Overall people, relatives and staff were positive about the leadership and direction of the service. Regular staff meetings took place.
Staffing Levels
6/10
✓
There were sufficient staff deployed to keep people safe and for the level of support people required. People had a consistent team of staff to support them which enabled continuity of care.
Training & Dev
5/10
!
Staff had received up-to-date safeguarding training appropriate to their roles. Staff performance was monitored through one to one supervision and competency checks.
Management
4/10
!
At the time of our inspection there was not a registered manager in post. A new manager had been appointed and was present at our visit.
Programmes
4/10
!
There were activities taking place in groups and on an individual basis.
Points to consider
No permanent manager registered with the regulator yet, even though a new one has started.
At the time of our inspection there was not a registered manager in post. A new manager had been appointed and was present at our visit.
Only basic group and individual activities mentioned with no dedicated coordinator, so the role is mostly routine personal care.
There were activities taking place in groups and on an individual basis.
Only standard training like safeguarding and some competency checks, no specialist courses or funded qualifications.
Staff had received up-to-date safeguarding training appropriate to their roles. Staff performance was monitored through one to one supervision and competency checks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews