Working at Olive House
142 Mays Lane, Barnet, EN5 2LS
Operated by P & P Community Services Ltd
1 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Stable long-serving staff and an open supportive culture, but gaps in health condition training and an unresolved abuse allegation need addressing."
Safety & Risk
6/10
✓
People were protected from the risks of abuse. There were individual risk assessments which included guidance for staff. People's medicines were managed safely. There was an effective system in place to learn from incidents.
Staff Culture
8/10
✓
Staff told us they were happy working for this company and felt well supported. One staff member said, 'They respect us.' There was an open culture in the service where staff enjoyed working.
Staffing Levels
9/10
✓
The service provided a stable staff team to support the person's individual needs and preferences. Most staff had worked at the home for a long time. Staff told us they thought there were enough staff employed to ensure people could lead the life they wanted.
Training & Dev
6/10
✓
Staff received training suitable for their role. As well as their induction and mandatory training staff had recognised qualifications in health and social care. Staff had regular monthly supervisions and annual appraisals.
Management
6/10
✓
The provider had a quality assurance system in place to check that the service was running safely and meeting people's needs. The registered manager was committed to continuous learning. There was an open culture in the service where staff enjoyed working.
Programmes
6/10
✓
Staff supported people to follow their individual interests. The person had varied interests... photography and nature and staff went out with them regularly... supported the person to have their own pets... holiday several times a year... celebrating various annual events... supported the person to have their own allotment.
Points to consider
Staff have not had training on the person's main health condition.
they had not been provided with training to better understand a person's health condition.
An abuse claim made during the inspection has not been fully investigated yet.
An allegation was made during the inspection which had not yet been fully investigated.
The manager only visits about three times a week because they manage other homes too.
The registered manager worked at other services run by the provider but told us they were at this home about three times a week.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews