Last updated: 10 February 2026
"Enough trained staff, good training, and strong safety practices, but no registered manager and mixed staff support hold it back."
Systems and processes in place protected people from the risk of abuse and avoidable harm. Safeguarding incidents had been reviewed in a timely manner by a member of the senior leadership team.
Feedback from staff about how they were supported and managed was mixed. Staff acknowledged that the culture and morale had improved within the home but felt at times they were not always supported.
The provider ensured enough suitably trained staff were always deployed to safely meet people's needs. One staff told us, 'We are in a much better place now, it's a much nicer place to be, we have time to care now, we didn't before.'
Induction and training programmes were in place for all staff. Staff received regular supervisions to identify any training.
The service did not have a manager registered with the Care Quality Commission.
People were supported to choose and engage in a range of activities. Where people were nursed in bed or did not want to engage in group activities, people were given the choice to engage in 1:1 support of their choosing from dedicated activity staff.
No permanent manager in post, so leadership feels unstable with recent changes not fully settled.
The service did not have a manager registered with the Care Quality Commission. There had been a number of changes in the management team and these changes had not yet been embedded to provide sustained changes at the home.
Basic activities programme with dedicated staff, but no specialist or creative approaches to make the job more varied.
People were supported to choose and engage in a range of activities. Activities on offer were developed with people living at the service. 1:1 support of their choosing from dedicated activity staff.
Staff morale better but mixed feelings about support from managers.
Feedback from staff about how they were supported and managed was mixed. Staff acknowledged that the culture and morale had improved within the home but felt at times they were not always supported.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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