Working at Oldway Heights
40 Headland Park Road, Paignton, TQ3 2EL
Operated by Oldway Heights Limited
43 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff praised approachable management and felt valued in a positive team, but activities lack variety and agency staff are sometimes used."
Safety & Risk
7/10
✓
Improvements had been made on how risks were identified, assessed, monitored, reviewed and documented... People received their medicines safely and on time. Staff were trained in medicines management.
Staff Culture
7/10
✓
Staff felt respected, valued and supported and said they were fairly treated. There was a positive attitude in the staff team with the aim of trying to provide the best care possible... Staff told us they enjoyed their roles.
Staffing Levels
6/10
✓
There were sufficient numbers of staff employed and on duty to meet people's assessed needs... Agency staff were used, however these were regular staff employed by the company's own staffing agency who knew the service well.
Training & Dev
6/10
✓
Staff received appropriate training and support to enable them to carry out their role safely, including fire safety and mental health training. There was a system in place to monitor training and ensure it was regularly refreshed and updated.
Management
8/10
✓
Staff told us the registered manager and the provider of the service were available and assist them daily. They went onto say how they were approachable and listened when any concerns or ideas were raised. One staff member said; 'I could not wish for better management, I could not rate them because it would be off the scales for them.'
Programmes
5/10
!
There was time for people to have social interaction and there was a designated activities staff member to assist people.
Points to consider
There is an activities staff member to help with social time, but no varied programmes like outings or pet therapy mentioned, so days might feel routine.
there was a designated activities staff member to assist people.
Staffing levels are enough to meet needs, but they use agency workers from their own company to cover absences and appointments.
Agency staff were used, however these were regular staff employed by the company's own staffing agency who knew the service well.
Training covers basics like fire safety and mental health with online sessions, but no specialist courses or funded qualifications for career growth.
Staff received appropriate training... including fire safety and mental health training... Training sessions were currently online.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews